Terms & Conditions

Last updated: March 2026

The owner of the online shop taphi.io (hereinafter referred to as the “online shop”) is RA Meedia OÜ (registry code 11980192, VAT number EE102311079), located in Estonia.

1. Sales contract and pricing

These sales terms apply to purchasing goods from the online shop taphi.io.

The prices of the products are indicated next to the products in the online shop. A delivery fee may be added to the price depending on the buyer’s location and chosen delivery method. The delivery fee is displayed to the buyer when the order is placed.

Information about the goods is provided in the online shop next to the goods.

2. Placing an order

To order goods, the requested goods should be added to the shopping cart. To finalise the order, the required data fields should be filled in and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via Stripe or another available payment solution.

The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.

If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1–2 working days. Depending on the method of payment, the refund may take up to seven working days.

3. Delivery

Goods are delivered to the European Union.

The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.

Parcels will normally arrive within 3–5 business days of entry into force of the sales contract. In exceptional cases, goods may be delivered within up to 30 calendar days.

4. Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days.

The right of withdrawal does not apply if the buyer is a legal person.

To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.

If the products have been used in any other way than is necessary for examining the nature, characteristics or functionality of the goods, or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.

In order to return the goods, the buyer should submit a withdrawal request via e-mail to hello@taphi.io no later than 14 days of receiving the goods.

The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item).

The buyer should return the goods within 14 days of submitting their withdrawal request or provide proof that the goods have been handed over to the carrier within that period.

Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the withdrawal request.

The online shop may refuse to process the refund until it receives the returned item or until the buyer submits proof that the item has been sent back, whichever happens first.

5. Right to file a complaint

The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for defects which existed at the time of delivery and which become evident within up to two years of the delivery of the goods to the buyer.

Within the first year after the item was delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online shop to disprove this.

In the event of a defect, the buyer has the right to contact the online shop no later than within two months by sending an e-mail to hello@taphi.io.

The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.

If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.

The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.

6. Privacy and personal data

The online shop processes the buyer’s personal data (name, e-mail, address, phone number) only to the extent necessary to fulfil the order and deliver the goods. Personal data is not shared with third parties, except delivery partners to the extent needed for shipping.

For more information, please see our Privacy Policy.

7. Resolution of disputes

If a buyer has complaints regarding the online shop, they should send them via e-mail to hello@taphi.io.

If the buyer and the online shop fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The Consumer Disputes Committee is authorised to resolve disputes arising from the contract. The buyer’s complaints are reviewed by the Committee free of charge.

The buyer may also turn to the Online Dispute Resolution platform of the EU.